MEDMATRIX

Terms Of Service

MED MATRIX — TERMS OF SERVICE

Effective Date: January 1, 2025
Last Updated: January 1, 2025

1. Acceptance of Terms

Welcome to Med Matrix (“Company,” “we,” “us,” or “our”). These Terms of Service (“Terms”) govern your access to and use of this website, our patient portal, telehealth services, and any related products (collectively, the “Services”). By accessing or using the Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not use our Services.

2. No Medical Emergencies

Our Services are not for emergency medical conditions. If you are experiencing a medical emergency, call 911 immediately.

3. Eligibility

You must:

  • be at least 18 years old (or the age of majority in your jurisdiction),
  • reside in a U.S. state where our providers are licensed,
  • be legally capable of consenting to healthcare.

4. Medical Services and Provider Relationships

By engaging with Med Matrix:

  • you establish a provider–patient relationship with licensed clinicians when appropriate,
  • treatment recommendations are made solely by licensed professionals,
  • prescriptions, hormone therapies, peptides, injections, and regenerative modalities are subject to clinical judgment, medical history, and applicable law.

We do not guarantee prescriptions.

5. Telehealth Consent

By using virtual care:

  • you consent to diagnosis, education, and treatment via telehealth technologies,
  • risks include technical failures and incomplete diagnostic information,
  • you may withdraw consent at any time.

6. No Unlawful Use

You agree not to:

  • impersonate another person,
  • provide false medical data,
  • attempt unauthorized access,
  • use the Services for fraudulent prescription acquisition.

Violation may result in termination.

7. Payment, Refunds, and Memberships

All fees are posted at checkout.

By purchasing:

  • you authorize Med Matrix to charge your payment method,
  • subscription or membership fees may auto-renew until canceled,
  • refund eligibility is stated at purchase and may vary depending on medical services already rendered.

Medical services that have been performed are typically non-refundable.

8. Intellectual Property

All website content, including branding, educational material, and design, is the intellectual property of Med Matrix and may not be copied without written consent.

9. Third-Party Services

We may link to select labs, pharmacies, and wellness vendors. We are not responsible for:

  • their content,
  • their privacy practices,
  • product defects or delays.

10. Patient Responsibility

You agree to:

  • provide accurate medical history,
  • follow instructions for labs, medications, and dosing,
  • immediately report side effects.

11. Risk of Services

No therapy—including hormones, peptides, regenerative medicine, or supplements—is risk-free. Results vary based on individual clinical factors.

12. Disclaimers

The Services are provided “as-is” without warranties of:

  • fitness for a particular purpose,
  • guaranteed outcomes,
  • uninterrupted operation.

Information on the website is educational in nature and does not replace evaluation by a licensed provider.

13. Limitation of Liability

To the maximum extent permitted by law:

  • Med Matrix shall not be liable for indirect, incidental, special, or consequential damages related to use of the Services.

14. Indemnification

You agree to defend, indemnify, and hold harmless Med Matrix and its clinicians from claims arising from:

  • misrepresentation,
  • misuse of Services,
  • violation of these Terms.

15. Termination

We may terminate access to Services for:

  • suspected fraud,
  • abusive behavior,
  • non-payment,
  • unlawful conduct.

16. Governing Law

These Terms are governed by the laws of the State of Maine, without regard to conflict-of-law principles.

17. Changes to Terms

We may modify these Terms at any time. Continued use signifies acceptance of revisions.

18. Contact

Med Matrix
South Portland, Maine
Email: support@medmatrixusa.com
Phone: 207-544-4643